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Store support

Urgent support

For urgent issues e.g. your tablet isn’t working, or you can’t complete an order — call us as soon as possible using your direct line (on the tablet) or otherwise on 0800 032 002.

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General queries

For non-urgent questions like menu updates, updating store hours, invoicing etc — send us a message and someone from the team will get back to you as soon as possible.

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FAQ

Existing Restaurant Partners

My bank details have changed. How can I update them?

To let us know about changes to your bank details, please send an email to restaurants@delivereasy.co.nz and we’ll be happy to update them for you.

My menu and/or prices have changed. How can I update them?

To let us know about changes to your menu, please send an email to restaurants@delivereasy.co.nz and we’ll be happy to update it for you.

My restaurant’s opening hours have changed. How can I update them on the Delivereasy app?

To let us know about changes to your operating hours, please send an email to restaurants@delivereasy.co.nz and we’ll be happy to update them for you.

I have a question about my invoice. How can I get in contact?

If you have any questions, or something’s not clear, don’t hesitate to send an email to restaurants@delivereasy.co.nz. One of our lovely team members will be happy to help you out!

Live Orders

A customer has got in contact with my restaurant directly to complain about their order. What should I do?

If a customer gets in contact with you about an order, it’s best to advise them to contact Delivereasy directly. That way we can check the issue out on our end and arrange appropriate compensation.

Providing excellent customer support is part of the service we offer restaurants.

Customers can contact us at support@delivereasy.co.nz.

I’m having issues with my tablet. What should I do?

Please contact us via phone and explain the situation. Someone will be able to help troubleshoot it for you.

You can find the contact number for your area here.

A customer has made a note about an allergy request that I can not cater to. What should I do?

Please contact us via phone as soon as you can and explain the situation. We can then get in touch with the customer and sort a refund or a replacement order.

You can find the contact number for your area here.

An order has just come through that I can not fulfill. What should I do?

Please contact us via phone as soon as you can and explain the situation. We can then get in touch with the customer and sort a refund or a replacement order.

You can find the contact number for your area here.

Becoming a Restaurant Partner

I run a restaurant and am interested in becoming a Delivereasy restaurant partner. How can I sign up?

It's great to hear that you're interested in partnering with Delivereasy!

Please send an email to restaurants@delivereasy.co.nz and include the following info:

  • Restaurant name
  • Address
  • Cuisine type

Someone will be in touch shortly!

How big of an area will you be able to deliver my restaurant’s food to?

Delivery radiuses vary from city to city and suburb to suburb.

Please email restaurants@delivereasy.co.nz if you want to find out where we can deliver to from your restaurant.

I have my own delivery drivers. Can I use your site to list my restaurant but deliver using my own drivers?

When a customer orders through our site, they can select either to pick up the order themselves from your restaurant, or they can have it delivered by a Delivereasy delivery partner.

Our app does not support deliveries using your own drivers.

Looking for customer support?

See customer support